Long-Term Care Claim Filing
‍Made Simpler for Families

Q: What exactly is therapy?

Chatting with a friendly professional in a chill and welcoming environment can truly lift your spirits and make you feel happier, helping you live a more fulfilling and joyful life.

Q: How do I go about booking?

You can book by visiting our website or calling us directly to choose a convenient time.

Q: Is my information private?

Yes, all your information is kept completely confidential and secure at all times.

Q: How long is a session?

Each session typically lasts about 50 to 60 minutes, depending on your needs.

Question 1

How does recurring long-term care claim filing work?

Answer

When you receive your recurring claim form, send it to Affirm Assist. We keep it in your file and submit it to your insurance carrier on the appropriate filing date. If your carrier allows it. You can authorize Affirm Assist as an approved third party so the carrier can send your recurring claim form directly to us.

Question 2

Is my personal and health information kept private?

Answer

Yes. Affirm Assist operates under strict HIPAA-compliant privacy and security protocols. All personal, medical, and financial information you share with us is handled with the highest level of confidentiality and is never sold or shared with third parties.

Question 3

Does Affirm Assist ever receive my insurance benefit payments?

Answer

No. Your long-term care insurance benefits continue to be paid directly by your insurance carrier to you or your designated provider. Affirm Assist never receives or redirects your benefit payments.

Question 4

Does Affirm Assist complete or change my claim forms?

Answer

No. Affirm Assist does not determine eligibility, interpret your insurance policy, or change the information on your claim form. Our service focuses on securely receiving, tracking, and submitting your recurring claim form.

Question 5

Do I need to change my caregiver or care provider?

Answer

No. Affirm Assist does not provide care and does not require you to change your existing caregiver, home-care agency, assisted-living community, facility, or other care arrangement.

Answer 1

Affirm Assist helps policyholders and families manage recurring long-term care insurance claim filings. We receive your recurring claim form, securely keep it in your file, track the appropriate filing date, and submit it to your insurance carrier on your behalf.

Answer 3

No. Benefit eligibility and payment decisions are made by your insurance carrier according to your policy. Affirm Assist makes sure the recurring claim form entrusted to us is submitted on the appropriate filing date.