Claims Tracking & Submission Confirmation

Submitting a claim and not knowing what happens next is one of the most common sources of stress for policyholders and caregivers. Affirm Assist closes that gap entirely — you always know exactly where your claim stands.

What We Track

After every submission, we monitor your claim through the full review cycle:

• Submission confirmation — date filed, method, and recipient documented
• Acknowledgment tracking — we verify your insurer has received and logged the claim
• Review status monitoring — we follow up at regular intervals during the determination window
• Notification of requests — if your insurer requires additional documentation, you are notified immediately
• Payment confirmation — once benefits are approved, we confirm the payment amount and expected disbursement date

Why It Matters

State regulations typically require insurers to make a claim determination within 45 days. Without active tracking, that window can pass unnoticed — and your benefits can be delayed simply because no one followed up. We ensure every deadline is monitored and every status change is acted on promptly.

You Stay Informed

We keep you and your designated family contacts updated at every stage. You won't need to call your insurer or wonder whether your claim is moving — we bring that information to you.

Pro Tip

If your insurer requests additional documentation, the clock on your benefits doesn't pause — delays compound. Responding to requests within 48 to 72 hours is critical. Our tracking system flags these requests immediately so response time stays tight.