Secure Claim Record Keeping

Long-term care insurance claims involve a continuous flow of documents — monthly claim forms, physician certifications, care provider invoices, insurer correspondence, and approval notices. Without a system, critical records get lost, duplicated, or overlooked.

What We Maintain on Your Behalf

Affirm Assist maintains a secure, organized digital record of every document associated with your claim, including:

• All submitted claim forms with submission dates and confirmation records
• Physician statements and updated certifications
• Care provider invoices and service logs
• Insurer correspondence — requests, approvals, denials, and follow-up letters
• Appeal documentation if applicable
• A running timeline of your claim history

Why It Matters

If your insurer disputes a payment, requests re-documentation, or issues a denial, your claim record is your first line of defense. Having a complete, dated, organized file means you can respond immediately — and accurately — without scrambling to reconstruct months of history.

HIPAA-Compliant Storage

All records are maintained in compliance with HIPAA privacy standards. Your personal health information and policy documentation are handled with strict confidentiality protocols at every stage.

Access When You Need It

If you or your family need to review your claim history, access a specific document, or share records with an attorney, care coordinator, or family member, we provide prompt access to your complete file upon request.

Pro Tip

Keep your own backup copy of key documents — policy, Power of Attorney, and care provider agreements — in a secure location at home. Our records and your personal copies together create a complete safety net.